RETURNS POLICY
What is your return policy?
With our money-back guarantee, you can return your product within 90 days of receiving your order for a full refund to the original credit card used for the purchase. If you wish to return the canvas for a refund and there are no defects or workmanship issues, we kindly ask that you cover the cost of return shipping.
How do I return my order?
We’re sorry to hear that you’re not satisfied with your product. We would greatly appreciate it if you could take a moment to share your feedback so we can improve in the future.
To return your item, please email us at support@canvasscriptures.com with the following details: your order number, the reason for the return, photos of the item and its packaging, and whether you prefer a return or exchange (if exchanging, please specify the item and size). We’ll assist you as soon as we receive your email, and your return label will be sent via email.
When does the 90-day returns period start?
You have 90 days from the date of delivery, as indicated by the tracking number, to initiate a return for a full refund.
Do you pay shipping on returns?
We’re sorry to hear that you’re not satisfied with our product! We would appreciate it if you could take a moment to share your feedback to help us improve in the future. Our returns are hassle-free.
We provide a return label for all orders within the contiguous U.S. Please note that returns from Hawaii, Alaska, and the U.S. Virgin Islands will be at the customer’s expense. Additionally, custom orders are non-refundable, as they are made specifically for you.
What do I do if I receive my artwork and there is visible damage?
Our quality warranty ensures that your purchase is free from defects in material and workmanship. If your product arrives damaged or does not meet your quality expectations, we offer a 365-day craftsmanship guarantee. This allows you to report any issues and receive either a refund or a replacement order.
Do you provide a warranty?
The materials we use are guaranteed to last over 100 years. As a result, we can offer a lifetime guarantee for our canvases. If you notice any defects, we will happily send you a replacement or issue a refund within a 90-day period.